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Do you offer FOB or Ex-Works prices?
We usually offer FOB prices since most of the shipments are by Sea. But for air shipments, we offer ex-works, Kolkata, India. If required, we also offer CIF prices for the port which is requested by the customer.
Is the factory audited by third party?
We have been separately audited by companies form USA. Also, our factory is SA 8000, SMETA 2-Pillars and ISO 9001, 14001, OHSAS 18001 certified by SGS or Bureau Veritas. 
Is the dyeing eco-friendly?
We only use Azo-free color dyes. Third party tests can be performed to check for authenticity.
Can the printing be Pantone matched?
Yes, the print colors are matched using pantone colors. 
How expensive are the bags?
The cost depends on the kind of bag which has been selected. It would be tough to give a range for the price but it can vary from USD 0.30 to USD 2.00 and further can go up to USD 25.00
Do you offer Organic cotton?
Yes, we offer GOTS certified Organic Cotton. 
How can I be assured of the quality?
Every bag is inspected and checked by QC. A buyer is free to get it bags inspected by appointing a third party audit. 
Is your products are organic / ECO Friendly ?
Our products are eco-friendly and made from natural fibers of jute and cotton. They are eco-friendly fibers, and are extremely popular in most of the developed nations. We also offer organic jute and cotton products. 
What are the different kind of handles being offered?
We offer different handles for the bags - 

Self fabric jute or cotton handles
Padded cotton webbing handles
Cotton webbing handles
Bamboo handles
Cane handles
Rope handles
Genuine leather handles
Vegan handles 
Are the bag sizes exactly the same sized as paper bags?
Being a handmade product, there are variations in the sizes, which can be up to +/- 1 Cms. 
What is your minimum order quantity?
The minimum order really depends on the fabric and the size of the bag. Usually a natural fabric bag will have a lower MOQ than a custom dyed bag. Just in case, we have some stock of a certain color, which matches your requirement, the MOQ can be lowered. It is better to contact us directly with the description of the bag.
What is the lead time for delivery?
Production time: 45 days is required depending on the fabric availability.
How are goods shipped?
There are two options for delivery-  Sea or Air. 

By Sea, a container takes approximately 4 to 6 weeks (depending on the location). It is cheapest option but not suitable for small quantity orders.
By Air,  a shipment would take a week but it is an expensive proposition.
Can I order bags printed my own logo?
Yes, all our bags are custom made. We do edge to edge printing.
Can I order my own design?
Yes, our designers can work with you and understand the design you need. They will send you a prototype and once you approve of it, we can proceed with production.
Can you do a perfect pantone match for the fabric color?
The fabric can be pantone matched to quite a good extent, which has been acceptable to our buyers since past 25 years. A 100% pantone match on a natural fiber is not possible, but we have worked with major brands and they do not seem to have trouble with that.  
Do you provide product prototypes for approval?
Yes, we do provide the intial few blank prototypes free of costs. Custom printed bags, have a screen cost, which is minimal and charged from the buyer. Buyer needs to provide their courier account details, and the samples are shipped on their courier account. 
How are bags packed?
The bags are packed depending on the customer's requriement. If a buyer needs it to be retailed, they can be packed in individual polybags, with hang tags and barcode stickers. Some customers have requirements for custom headers/bands and others need custom boxes for display. If they are for promotional industry, the bags are bulk packed in heavy duty export cartons. It is all customizable.
Do you have a price list ?
We do not stock any bags and thus don't have a pricelist. All our bags are custom made.